Support

Mainstreak applications — help, bugs and requests

Write to alejandro@mainstreak.app and you will reach a person, not a ticket queue. English or Spanish, whichever you prefer.

Response times

Every message is read, and we aim to answer within a few business days. If a couple of weeks pass without a reply, assume the message never arrived and send it again — that is far more likely than us ignoring you.

What to include

A bug is much faster to fix when the report answers these. None of it is mandatory; send what you have.

• The app's name and version number (usually in the app's Settings or About screen).
• Your device and OS version — for example “iPhone 15, iOS 26.1”.
• What you were doing, what you expected, and what happened instead.
• Whether it happens every time or only sometimes.
• A screenshot or screen recording, if the problem is something you can see.

Please do not send passwords, payment details or anything you would not want in an email. We will never ask you for them.

Feature requests

Send them to the same address. We read all of them and keep them on a list, but we cannot promise a timeline or that any particular request will be built.

Purchases, subscriptions and refunds

Payments for our apps are processed by Apple and Google, not by us, so we cannot issue refunds or cancel a subscription on your behalf.

• App Store. Request a refund at reportaproblem.apple.com, and manage or cancel a subscription in Settings → your name → Subscriptions.
• Google Play. Request a refund and manage subscriptions from your Google Play account.

If you were charged for something that did not work, tell us anyway — we would rather know, and we can help you make the case to the store.

Privacy and data requests

To ask what personal information we hold about you, or to have it corrected or deleted, write to the same address and say so plainly. What we collect and the rights you have are set out in our Privacy Policy.

Security reports

If you have found a vulnerability in one of our apps or in this site, please write to alejandro@mainstreak.app with “Security” in the subject line, and give us a reasonable window to fix it before making it public. We will confirm receipt and keep you informed.

Per-app support

This page covers every Mainstreak application. When an app grows enough to need its own support page, that page will be linked from its App Store listing and from the Apps section of this site; until then, this is the right place for all of them.